About the Book:
The Brand Gap is considered a standard on bridging strategy and design, and this second edition of the book features a 220-term brand glossary and a premium softcover binding.
The Brand Gap is the first book to present a unified theory of brand-building. Whereas most books on branding are weighted toward either a strategic or creative approach, The Brand Gap shows how both ways of thinking can unite to produce a "charismatic brand" — a brand that customers feel is essential to their lives. This second edition of The Brand Gap features a 220-term brand glossary and a premium softcover binding.
Not since Canadian educator, philosopher, and scholar Marshall McLuhan's The Medium Is The Message has a book compressed so many ideas into so few pages.
Using the visual language of the boardroom, Marty Neumeier presents the first unified theory of branding — a set of five disciplines to help companies bridge the gap between brand strategy and customer experience. Those with a grasp of branding will be inspired by the new perspectives they find here, and those who would like to understand it better will suddenly "get it." The Brand Gap is a deceptively simple book that offers everyone in the company access to "the most powerful business tool since the spreadsheet."
In an entertaining two-hour read you'll learn:
• the new definition of brand
• the five essential disciplines of brand-building
• how branding is changing the dynamics of competition
• the three most powerful questions to ask about any brand
• why collaboration is the key to brand-building
• how design determines a customer’s experience
• how to test brand concepts quickly and cheaply
• the importance of managing brands from the inside
• 220-word brand glossary
What people say:
"The surprise book of the year!" — John Moore, Editor at Fast Company magazine
"The first book on brand that seems fresh and relevant." — Ric Grefe, Executive Director of AIGA, the professional association for design
"A pleasure to read. 'The Brand Gap' consistently provides deep, practical advice in a light, visual way. Learn about the power of imagery and the role of research in building a heavy-duty brand — without the heavy-duty reading." — David A. Aaker, author of Brand Portfolio Strategy and Building Strong Brands
"Finally, a book that cuts to the heart of what brand is all about — connecting the rational and the emotional, the theoretical and the practical, the logical and the magical to create a sustainable competitive advantage." — Susan Rockrise, Worldwide Creative Director, INTEL
"A well-managed brand is the lifeblood of any successful company. Read this book before your competitors do!" — Tom Kelley, General Manager, IDEO, and co-author of The Art of Innovation
"In 'The Brand Gap,' Neumeier reminds us that the ultimate moment of truth for all brands is the customer experience. Customer perceptions trump our own perceptions." — Kurt Kuehn, Senior VP of Worldwide Marketing and Sales, UPS
"This is not just another book on brand. This is the ONLY book you’ll need to read in business, engineering, and design school." — Clement Mok, design entrepreneur
"Must-reading for anyone who wants to understand how their business strategy will succeed or fail when put to the ultimate test: ‘Do customers perceive a difference that’s desirable?’ ." — Steve Harrington, Director of Strategy and Operations, Hewlett-Packard
"The book slices like a hot knife through all the turgid, pseudo-academic nonsense that surrounds branding. It’s now on the course list for my graduate students, and new members of my team at Ogilvy get a copy with their training materials." — Brian Collins, Executive Creative Director, Ogilvy
About the Author:
Marty Neumeier is president of Neutron LLC, a San Francisco-based firm specializing in brand collaboration. Before launching Neutron in 2002, he was editor and publisher of Critique, the "magazine of graphic design thinking", which had quickly become the leading forum for improving design effectiveness.